Do you ship outside of the EU?
So far I only ship in Europe & Switzerland with DHL, but exceptions are possible. So if you live outside of the EU please send me a message before ordering.
How much are the shipping costs?
Pick-up in Berlin: €0.00
EU + Switzerland: €14.50
Do you charge VAT?
The prices listed on the product pages do not include VAT, because I am not allowed to charge VAT on my invoices by the application of the german small business regulation according to §19 UStG.
Can I return my order?
LEZISKA is still a small label and all items are made to order and unique. That is why I really beg you not to order a bunch of pieces with the intention "I can return everything anyways!".
BUT: By law, you have the right to return your order within 14 days without giving any reason, providing the item has not been used and is in the same condition it arrived in.
If you need to return your order please send me a message and I will give you my shipping address.
Are there any charges for return?
In the case of a defective item I will refund the purchase price and take over the return costs, in all other cases you have to pay the return costs.
If an order is returned to me as the result of you providing a wrong address, or failing to collect the package in the parcel shop in the given time period, you have to pay the costs for the return shipment and I will need to charge the cost of shipping for the second delivery attempt.
How long does it take until I get my refund?
The withdrawal period is 14 days from the day on which the order was delivered to you. If I receive your order after the expiry of the period or damaged through use, I can not accept the return.
Can I return custom work items?
No, this is not possible.